My Captiva

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My Captiva

Post  Captivian_Major on Mon Feb 22, 2010 11:15 am

Being p***off of alphine motor and wrote a love letter to GM last friday......jus nice tis morning when exiting AMK Ave 1 from highway to Boundary road my engine out of sudden shut down manage to restart the car and move off..... here is the letter as follows:

Dear Mr XXXXX

I would like to express my disappointment with your newly/ solely appointed authorize agent, Alpine Motor.

On the 9th January 2010, my captiva cannot ignite and I had called for AAS to jump start in the morning at around 10am. After which, I drove to Alpine motor service center to do a check on the battery. I was told by Mr Ali that the battery was in good condition. Mr Ali required us to write down the technical issues pertaining to my captiva and we did request a courtesy vehicle on 11th January 2010 ( Appointment date) for further analysis. Mr Ali told us he will try his best to arrange a courtesy car for us.

On 11th January 2010 (before the appointment date), my vehicle faced the same problem, cannot ignite and my wife had to call AAS to jump start again in the morning at 9am. After which, she drove down to Alpine Motor service center to check the battery again and it tested 'No good condition'. Thus, my wife requested to change the battery through my instruction and informed the service advisor, Mr Ali to change to a higher Ampere battery like 75amp but was changed to 55amp. My wife had requested Mr Ali to provide a courtesy car because her works items and both my childrens' bag were still in the car, my helper had sent my children to school by cab without carrying them with her. So my wife need the car to send the school bag to school and she needed to go back to office, how was she going to carry all the items with her by cab. But it was rejected, instead Mr Ali offered to change the battery as soon as possible.

On 27th January 2010, I went down to the service center for the 80K servicing appointment. Mr Ali did not ask me much, he just took my car key for registration and I did mention to him the technical issues of undercarriage sound, remote control intermittence, foul smell from the aircon when passby the drainage or river with the air con turn on circulating mode. When I returned to the service center to collect my car, he told me that all the issues had been settled. I was glad that all the problems were resolved. But before I left the service center, I found out that they did not do my 80k service!!!! So I had to book another day for the 80k servicing on 2nd February 2010. It was a waste of time and troublesome for me to send down my vehicle twice when it could be done in just one day. Do the service center need one whole day to figure out and rectified the problems? And furthermore, the undercarriage sound still persist.

On 2nd February 2010, I went down for the 80k servicing, undercarriage sound and foul smell from the air con again. This time, they had arranged a tester, Mr Alex to follow for test drive and he did identify the problems. He told me it was the shock absorber bearing issues. They had changed it and done the 80k servicing on that day.

On 3rd February 2010, the undercarriage sound appeared again and it become worse. I had called the service center and was diverted to another service advisor, Mr David. I requested him to do a thorough check for my vehicle and I needed a courtesy car for me if they need more than a day, but he told me that they were not able to provide if the repair is under warranty. I had explained to him ,due to my nature of work, I had to travel from site to site. He told me he will inform the management and get back to me. But till now, it had been 2 weeks, he did not revert to me the outcome.

I would appreciate if you can help out on these matters. As my past experience with StarAuto, they were cooperative, customer oriented and most importantly they were able to provide a courtesy car to me so long as my vehicle has any technical faulty. This year August 2010 will be 3 years and I do not wish that when warranty period is over, the technical fault issues are not resolve and at the end of the day, I need to paid the cost of the repairs. These is definitely not fair to us as a consumer.

I appreciate that you can look into this matter and awaiting for your soonest reply.

Regards


XXXXXXXX

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Re: My Captiva

Post  Ikon on Mon Feb 22, 2010 11:35 am

Ya keep us inform of the reply from GM, should be interesting.
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Re: My Captiva

Post  pussy_lover on Mon Feb 22, 2010 1:52 pm

Eagerly waiting for GM reply. Do update please..

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Re: My Captiva

Post  stoned on Mon Feb 22, 2010 9:02 pm

cool...gonna be interesting to wat they reply....
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Re: My Captiva

Post  Captivian_Major on Tue Feb 23, 2010 9:57 am

here is thier standard reply recd tis morning, come out from hot oven:

Hello Mr. XXX

thank you for your feedback.

We will discuss your concerns with our dealer and would revert to you as soon as possible.

Regards


XXXXXXX

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Re: My Captiva

Post  Ikon on Tue Feb 23, 2010 11:14 am

This is the standard reply just to tell you they have receive your email and looking into the matter. If one week later still nothing from them, can follow up by riding on their reply to check what is the outcome of their so call "checking".

If GM take this seriously, most probably they would have forwarded this email to Alpine and for them to investigate and by now Mr. Ali will be fuming mad as he would have been call up by his superior to account for his customer service style. Laughing
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Re: My Captiva

Post  Captivian_Major on Wed Feb 24, 2010 9:55 am

Aiya, i dont care tis Mr Ali mad or not......what i care most is the warrranty period gtg to be due....im not gtg to pay a single cents if end of he day they wan to charge me for tis and tat.

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Re: My Captiva

Post  Ikon on Wed Feb 24, 2010 7:01 pm

Bro you intend to let go your Captiva once your warranty expire ?
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Re: My Captiva

Post  Captivian_Major on Thu Feb 25, 2010 9:59 am

no lar for time being...mayb 2 years later? economy no good le

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Re: My Captiva

Post  Ikon on Thu Feb 25, 2010 11:40 am

Like dat no choice liao, better set aside some extra money for your Captiva, seem to have lots of problem. No gurantee that during the 2 years there is no problem, looking from here even within 3 years already got lots of problem another 2 more years will represent more problem.

Maybe you can calculate the future spending on repairs, and pump that after the first 3 years and change to maybe a Honda CRV or a Totota Forturner or even a Nissan Murano, better investment in these makes.
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Re: My Captiva

Post  Captivian_Major on Sat Feb 27, 2010 10:39 am

BoW wrote:Like dat no choice liao, better set aside some extra money for your Captiva, seem to have lots of problem. No gurantee that during the 2 years there is no problem, looking from here even within 3 years already got lots of problem another 2 more years will represent more problem.

Maybe you can calculate the future spending on repairs, and pump that after the first 3 years and change to maybe a Honda CRV or a Totota Forturner or even a Nissan Murano, better investment in these makes.

NO LAH...IT HD BEEN PROBLEM SINCE DAY ONE TILLL NOW....

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Re: My Captiva

Post  Ikon on Sat Feb 27, 2010 10:50 am

Captivian_Major wrote:
BoW wrote:Like dat no choice liao, better set aside some extra money for your Captiva, seem to have lots of problem. No gurantee that during the 2 years there is no problem, looking from here even within 3 years already got lots of problem another 2 more years will represent more problem.

Maybe you can calculate the future spending on repairs, and pump that after the first 3 years and change to maybe a Honda CRV or a Totota Forturner or even a Nissan Murano, better investment in these makes.

NO LAH...IT HD BEEN PROBLEM SINCE DAY ONE TILLL NOW....

More the reason to let go your Captiva bro... maybe you got a lemon one Shocked The longer you hang on to it, the more you spend on your repair, might just as well put that money in a new car where for the 3 years everything covered by warranty.
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Re: My Captiva

Post  Captivian_Major on Mon Mar 01, 2010 9:17 am

BoW wrote:
Captivian_Major wrote:
BoW wrote:Like dat no choice liao, better set aside some extra money for your Captiva, seem to have lots of problem. No gurantee that during the 2 years there is no problem, looking from here even within 3 years already got lots of problem another 2 more years will represent more problem.

Maybe you can calculate the future spending on repairs, and pump that after the first 3 years and change to maybe a Honda CRV or a Totota Forturner or even a Nissan Murano, better investment in these makes.

NO LAH...IT HD BEEN PROBLEM SINCE DAY ONE TILLL NOW....

More the reason to let go your Captiva bro... maybe you got a lemon one Shocked The longer you hang on to it, the more you spend on your repair, might just as well put that money in a new car where for the 3 years everything covered by warranty.

well need to do the calulation....... Sad

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Re: My Captiva

Post  Captivian_Major on Thu Mar 04, 2010 2:07 pm

well last saturday kenna bang by a taxi along yio chu kang rd toward serangoon garden way....rear bumper gone and sxhust pipe dent and intact with my left rear wheel.....had to tow to authories workshp...now still there.....

next, AM GM Mr Lim called me two days back want to settle the capitva once and for all.....hvnt arrange with him the date as my car still THERE, so will get bk to him later stage....wat more, they eventually arrange a courtoesy car for me.... Laughing

wan pic to show u guys but dunno how to do...

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Re: My Captiva

Post  stoned on Thu Mar 04, 2010 8:03 pm

oopss...family n u ok bro?....damn taxi must be following u very near huh?
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Re: My Captiva

Post  pussy_lover on Thu Mar 04, 2010 11:05 pm

Captivian_Major wrote:well last saturday kenna bang by a taxi along yio chu kang rd toward serangoon garden way....rear bumper gone and sxhust pipe dent and intact with my left rear wheel.....had to tow to authories workshp...now still there.....

next, AM GM Mr Lim called me two days back want to settle the capitva once and for all.....hvnt arrange with him the date as my car still THERE, so will get bk to him later stage....wat more, they eventually arrange a courtoesy car for me.... Laughing

wan pic to show u guys but dunno how to do...

Bro hope family is ok.. Would be interested to know about this meeting with GM rep. Please keep us posted. On your accident, claim whatever is necessary to get your ride repaired. Thank goodness taxi bang you coz if opposite, you sure kena claim jialat. But this is no reason to claim excessively.. Just be fair.

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Re: My Captiva

Post  Ikon on Fri Mar 05, 2010 1:56 am

From the description, and furthermore send back to agent we are looking minimally around 3K to 4K to the taxi company. Cost of the courtesy car is also included in the claim, if the car is in the workshop for more than 2 weeks, then we should be looking around 5K.
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Re: My Captiva

Post  Captivian_Major on Fri Mar 05, 2010 11:29 am

i had stopped the car when the traffic is red, the taxi driver must be dreaming so bang me lor......as there on one expect me during the bang.... Laughing it neary a week and the car no ready.....as there are no scrap on capitva, it need to order part from GM....

asa for the meet up, i will post when result come.

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Re: My Captiva

Post  Ikon on Sun Mar 21, 2010 5:35 pm

Well Bro Major, any update? Almost 2 weeks liao since you post about your accident. Keep us inform leh.. Sad
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Re: My Captiva

Post  Captivian_Major on Mon Mar 22, 2010 4:34 pm

RECALLED MY RIDE BACK TO AM TMW TO SETTLE THE STEERING WHEELS!!!!!!!


recently busy as prince go in and out hospital....Sad

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Re: My Captiva

Post  Captivian_Major on Mon Mar 22, 2010 4:36 pm

BoW wrote:Well Bro Major, any update? Almost 2 weeks liao since you post about your accident. Keep us inform leh.. Sad

my veh is back to me since 13th march......all brand new "back side" Razz

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Re: My Captiva

Post  Ikon on Mon Mar 22, 2010 7:31 pm

How long in the workshop and how much total claim from the taxi?

Hope nothing serious with your prince, take care of the baby.
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Re: My Captiva

Post  Captivian_Major on Tue Mar 23, 2010 1:12 pm

BoW wrote:How long in the workshop and how much total claim from the taxi?

Hope nothing serious with your prince, take care of the baby.

shd be at least 5k...if u want the photos i can mail u as i dunno how to oplaod the damages..

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Re: My Captiva

Post  Captivian_Major on Tue Apr 27, 2010 12:22 pm

ok guy, jus send my captiva to AM....the list of defects are as follows:

1) Air con sys Anti-Pollution System(APS) not working
2) Steering wheel knock knock sound when do turning or 3 point turn
3) sound from undercarriage when car move over high and short hump
4) brake system produce sound from behind when brake.
5) Air bag light on for a week
6) driver seat lumber support not working
7) engine vibrate feel uncomfortable when idle.
Cool Car remote key not working well
9) reserve senor faulty when reserving the beep sound non stop
10) car sudden halt when travelling on the road for 3 times, 1st when took my car within a month, 2nd incident was two month back, 3rd time was last week.

I left a list with AM and written there: please do a seriouly throughout check before return me the car.

lasat but not least they gv me a courtesy car, Toyota Pinic. it had been two months since they are arranging the car and i did told them their techincian are not up the path to service/repair/rectify chevy car. Razz

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Re: My Captiva

Post  Ikon on Thu May 13, 2010 12:44 pm

So how bro? You always post header and no footer la Mad Any outcome on your last servicing?
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